Help a novice get started using NAS and RAID5

Ugreen DXP4800 with three 8TB WD RED. Setup as RAID5.

I completed the installation, added one folder to Personal, and it went through 9 hours of syncing which is normal. I looked at it on another computer, So far so good.

In the morning I could not find the NAS and had to use find.ugnas.com to get it back. Now I tried to copy another folder and was told it was sent to the tasks but there was no progress bar and the folder did not appear. After some time the folder started to appear. This is confusing and I assume you drag a folder and hope it is copied and check in a hour to see what happened. Am I doing something wrong? There is no icon on my desktop.

Next I watched the videos that tell me of all the wonderful things I might want, but not how to actually do them. There needs to be a simpler introduction. Do I use it as a backup that I update once a week or will it keep up with changes to documents? Say I have a Word document that I edit on 3 different computers, where do I store it? The NAS? Do I backup all 3 of my computers or run all the files on the NAS? (Computers: Video editing, Schematic and PCB layout, 3d Printing, etc.).

MS Word was trying to keep up with my editing on the “cloud’ but slowed everything down. I disabled it. Should I be looking into trying to configure Word to use the NAS instead of the cloud?

Normally, you enable SMB (Samba) under File Service in the control panel (don’t forget to enable wwsd2 service under advanced) and then you either map a network drive or add a network location in Windows if you plan to use your NAS with a PC.

That said, to answer your question, the Task Center is where you’ll find things that are going on in the background, apart from backups to external drives connected to the NAS.

Another tip is to set a fixed IP address for your NAS in your router, that way you won’t “lose” it, as it will always have the same IP address assigned by the router DHCP server.

As for how you organise your data, that is up to you, but if you do what I suggested above, you can use your NAS like any regular drive attached to your PC, as far as Windows is concerned at least.

If you install the Sync & Backup app, you can also use that to sync data between your PC and the NAS and even your mobile devices. Note that apps you install on the NAS that are compatible with the phone app, will show up in the phone and you use them through the phone app, rather than installing more apps.

Not sure if you can configure word that way, but as I said, map a drive/folder and you can access that from your PC. It’s done in Explorer in Windows and then This PC and from the menu or via a right click.

Thanks, I looked that up but don’t really understand it. Do I really need it?

SMB (Server Message Block) is a communication protocol used for sharing files, printers, and other resources across a network. etc…

The WWSD2 service is a crucial component of the Netgear ReadyNAS OS, enabling network discovery of Samba shares through WSD (Web Services for Devices). This service is particularly important for systems that utilize standalone Samba servers or CTDB (Computer Browser Daemon) environments. etc…

I can access the NAS from my laptop that I set up last night. The IP address was set up during the installation. I thought I had looked at the Task Center but will try it again after shutting down my computer and see if the NAS is still there.

If I want to access a file from more than one computer it has to be on my NAS or I will never know which is the latest version. My main reason for my NAS is to safely store home movies. They can be edited on more than one computer but must be on the NAS. If I need to take a file somewhere without my network access I must take it on USB storage and make sure to update the NAS when I return. Do I have this correct?

If I want to stream to my smart TV do I need something called PLEX? I will get into that when I feel more comfortable with using the NAS.

Oh my, I don’t even know where to start…

It’s obvious that you have no idea what you have bought or how networking works.

If some random person on the internet tells you that, yes, you need it, will you listen?

If you want to use your NAS like most people do, yes, you do need to enable SMB and WWSD2 (the latter has nothing to do with Netgear and it’s normally enabled automatically when SMB is turned on, on products from other NAS brands). Map a drive or a folder on each and every computer you want to access the NAS from, as then they can all access the same files on the NAS, through that mapped drive or folder.

You clearly don’t understand how IP addresses work either. It was not “set up” during the installation, it was assigned by your router, as your router has something called a DHCP server that assigns IP addresses to devices that are connected to your home network. Without it, your devices wouldn’t be able to get an IP address, unless you somehow could manually assign one to a device, something you can, but shouldn’t do, in Windows or macOS as an example. As I don’t know what kind of router you have, I can’t give you any advice on how to assign a fixed IP address for your NAS, but trust me, you really want to do this, or it will be jumping around using different IP addresses, which is a pain.

If you work with a lot of different versions of files, I suggest you also install the File Version Explorer which you can find in the App Center, it should keep track of all the different file versions on the NAS for you.

I’m also not sure what kind of network you have, but the DXP 4800 might not be fast enough for edition video over its 2.5 Gbps Ethernet interface, so you’re going to be spending a lot of time copying files back and forth for editing. If you don’t already own a 2.5 Gbps capable router or switch, I suggest investing in one.

No, you don’t need a USB device to access your content when away from home, as long as you leave your NAS running, there are multiple options. If you trust Ugreen, they have a service called Ugreenlink which you find under Device Connection and Remote Access in the Control Panel. That would most likely be the easiest way for you to access your files when not at home, but keep in mind that it relies on your internet connection, so if you have a slow internet connection, this might not be ideal and a USB drive might be preferred.

No, Plex is not at all needed. Again, there are multiple ways of doing this. The least complex, assuming you have a modern-ish smart TV, is to install the DLNA app, enable the service and select the directories on your NAS that you want to share and then start the media player on your TV and find your NAS via it. It would also show up as a media device on your PC under Network in Explorer.

More advanced options include Jellyfin (entirely free) and Emby (some parts are charged for) or Plex (some parts are charged for). I will not even start trying to instruct you on how to install those and all three also require an app on your TV. All three are quite complex, but also quite advanced, but considering your basic know how about what you have bought, I suggest you wait a bit with those. Ugreen also has its own Theatre app, but from what I have tried, it requires you to connect that NAS via HDMI to your TV and then use the mobile app to start the playback.

I suggest a visit here, to read up on the various apps available on your NAS. 绿联云知识中心

It’s not a dodgy link, you can thank Ugreen for it showing up in simplified chinese.

Thanks for your patience.

First I need to get an Icon on my computer that is connected to the Bell Home Hub 3000 router via LAN. The DXP4800 is connected in a second LAN port and was installed using this computer. I can access the NAS using find.ugnas.com from this computer but it does not return if I shut down the computer and there is no sign of it in the apps. Why did the install setup not make an Icon? I did copy the IP address that was assigned but it is probably not relevant now.

I can access the NAS using a laptop on wifi and it has an icon installed. It works fine.

How do I get my main computer to have an icon. It does not have wifi and I prefer it that way.

No, I am not a network engineer. I need it to be simple. It is a tool. I can copy files as needed to my video editing computer if the router is too slow.

I don’t like having to ditch DVDs for streaming but that seems to be the trend and soon it won’t be possible to buy a DVD player.

From your replies here, it’s clear that you need to learn some basic networking before you continue. Just because you want things to work a certain way, doesn’t mean they work the way you want. I’m not asking for you to be a network engineer, but if you don’t even grasp the basics, you will have a terrible time with your NAS and you will end up blaming the hardware, when in fact it’s a user issue. You really need to understand how to set things up on your own network, how to configure some basic things, like assigning fixed IP addresses in your router. These aren’t hard things to learn, but might take you a few days to figure out.

I don’t understand what “icon” you’re talking about, but I presume you mean the Ugreen Windows app? That is not what you’re supposed to use for adding data to your NAS. That is instead of going to whatever IP address your NAS is connected to in a web browser. It’s a nice tool, but not how you’re meant to use things.

Copy data over Wi-Fi is slow, slow and slow, please don’t do that for your own sanity, use Ethernet.

Your router seems to be limited to 1 Gbps, so invest in a 2.5 Gbps switch, it’ll more than double the transfer speeds to/from your NAS.

I didn’t learn how to use these things over night, but I have also worked in the tech industry for most of my life, even for one of the NAS makers for a short while.

Good luck with it all, but I have given you the information you need and now it’s up to you if you want to use it or not.

My problem is not that difficult and has nothing much to do with Networking. Judging by my search this is a common problem.

I went to the Ugreen download center and downloaded the Win64 program and ran it. It was similar to my original installation but this time I got the Ugreen Icon on my desktop and the program shows in the listing.

The IP address is the same as that assigned in the original installation and the same as my laptop. To make sure I shut down the NAS by pressing the power button for over 10 seconds until a beep. Allow shutdown then unplug for a while. Start it again and check everything works.

I don’t know why there are two of them. The laptop also shows two similar to this.

Problem solved.

We got way off topic. Now I have it working I can look into your suggestions, TLS.

I continued with my NAS using this excellent guide

https://www.youtube.com/watch?v=95iYd20tEs4

however things did not work out the same because he was using an Apple computer and maybe left out a couple of steps. I was not getting to see my NAS in File Explorer and when I tried to open a Word document I got an error message. A search got me this:

You can’t open files directly without downloading from a UGREEN NAS because your computer needs a local copy or a direct stream, but you can use the UGREEN NAS app, mapped network drives (SMB/Windows File Sharing), or FTP for seamless access and streaming without full downloads, often with integrated viewers like OnlyOffice for documents. Although SMB was turned on wsdd2 was not

Control Panel>Network>File Service>Enable SMB>Apply>Advanced Settings>Enable wsdd2>apply

Now open Win File Explorer and click the three dots next to View and select Map Network Drive. You will need your NAS credentials to complete this. Now the NAS appears as a drive and I can use it like one.

I hope this helps other learners like myself. I’m hoping the computer on the LAN to the Modem will be fast enough for video editing. I am loading photos and Videos and will try some of the apps and Video editing with Pinnacle Studio 25 but it may be safer to copy the file over for editing rather than chancing the original. I have backups but it would be a PITA. I started shooting movies in 1961 when our daughter was born so there are a lot of movies. Commercial films (Disney, Grand Canyon) all my film and tape is in excellent condition and mostly digitized.

My Windows 10 computer was more difficult to set up. this is what I did:

Start>Settings>Home>Network and Internet>Network and Sharing Center>Change Advanced Sharing Settings>Turn On Network Discovery

File explorer>Map network drive>select an unused drive letter>check connect using different credentials>finish>select your drive that shows up

It is not actually the NAS that shows up on the desktop, it is the folder you select in the NAS.